STUDIO POLICY - PLEASE READ

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Thank you for your interest!

TRANSPARENCY is the best form of customer service. 

It is extremely important to my business that your expectations are met or exceeded. 

Business policies are not personal...they are just BUSINESS, AND VERY IMPORTANT to ensure we set the mutual guidelines for clear communication.

BOOKING APPOINTMENTS

IN-PERSON Consultations are necessary to provide makeover & packaged pricing.

Consultations need to be booked through my site. ($125 to $350+)


CARD WILL BE CHARGED &  DEPOSITS ARE 100% NON-REFUNDABLE

(No Exceptions)

NO REFUNDS - ALL SALES ARE FINAL

There are NO REFUNDS and ALL SALES are FINAL for any and all hair extension makeovers, and/or packaged services that included any service or product listed on this website.

Conditional Hair Extension Removal Policy

In the event that your hair extensions do not suit your lifestyle, we are happy to offer you a reduced professional removal rate within the first 21 days of your application.

This solution will also be left up to our discretion, and there are NO REFUNDS.

CLOTHING & PERSONAL PROPERTY

WE WILL NOT BE HELD RESPONSIBLE FOR LOST OR DAMAGED CLOTHING.

We cannot be responsible for loss or damage to personal articles, including clothing , electronics, jewelry, and accessories.

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QUALITY #1 PRIORITY

Hair Extensions and Chemical Services are an investment.
It is our policy that once you engage our services for your extensions, and or chemical services, for the duration of you wearing hair extensions that are provided by The Loft Salon Studio, it will be necessary that Ann Marie Walts will be the sole service provider, for your salon services.

Not all salon professionals are certified, and or experienced in providing services to clients that wear hair extensions.

The Loft Salon Studio/ Ann Marie Walts has 30 years of experience and has been certified by 6 different hair extension companies since 2006.

 

 

Quality control is crucial to protecting your investment, and if you salon hop then understand that ALL SALES ARE FINAL.

We will reserve the right to refuse service, in the event of you take your chances and then your choice to go elsewhere affects your hair extension makeover service(s).

For example:

You get your hair extensions done by The Loft Salon Studio, and then you go elsewhere to have a "haircut".

We can and most likely will reserve the right to refuse service.

It's not personal...It's just our BUSINESS POLICY.

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CONSULTATION EXPECTATIONS

What To Expect At Your Consultation

  • You can expect a thorough assessment of your hair, your previous salon experiences, and a review of your lifestyle activities to ensure that you are a good fit for hair extensions and the chemical services that The Loft Salon Studio offers.

You will get to have all of your questions answered.

  • You will get different options for your hair
  • Exact Pricing for your package
  • Set up realistic expectations

Payment & Deposits for Scheduling Makeover

50% to 100% Non-Refundable Service Retainer/Deposit will be required to schedule your date(s).

RESCHEDULE MAKEOVER DATE(S) POLICY

Your 50% Non-Refundable Deposit is good for ONLY ONE SET OF DATES.

In the event that you have to move your dates, we may require ANOTHER DEPOSIT, and/or require PRE-PAYMENT of the outstanding balance.

You may need to be put on my WAITLIST if you reschedule.

CANCELLATION WILL RESULT IN LOSS OF THE NON-REFUNDABLE PRE-PAYMENT FOR TIME RESERVATIONS.

FORMS OF PAYMENT

Cash is Preferred

Visa
Mastercard
Apple Pay
Business Venmo
Paypal
Square
Discover
American Express
Certified Bank Check
Debit Cards

No Personal Checks or EBT

WHO OWNS "THE HAIR" ?

All supplies, including hair extension hair, remain the Loft Salon Studio property.

Once you have the extensions applied to your head, you own the hair you leave with.

When you are engaging Ann Marie Walts to provide you with your hair extensions services, you are purchasing a complete service.

The Loft Salon Studio does not discuss hair extension supplies in the terms of bundles, grams, or otherwise.

CELL PHONES

Please shut your cell phone off or put on vibrate when you are in the studio.

Please refrain from using your phone during the consultation appointment, and during your hair extension application.

*It makes it difficult to try to apply hair extensions when you keep moving your head or reaching for your phone.

I have Netflix, and Hulu for your entertainment. 

CONCERNS?

Please contact us within 72 hours with any concerns.

It will be at our discretion if any further adjustment charges will or will not apply if there needs to be an additional appointment.

Not allowing us to see you in-person does not warrant a refund.  It will be necessary to see you in-person.

PHOTOGRAPHS REQUIRED

It is salon policy to take photographs prior to services and after.

This is necessary for your file, and in the event that the photos are used for print or social media advertising, there is no extra compensation, beyond the studio providing you with a professional digital file.

We will always respect your privacy, and are happy to blur out anything that would make you recognizable if necessary.

*We offer a very competitive Referral Rewards when someone mentions you were the reason why they called us!

WHAT IF I LOSE SOME EXTENSIONS?

It IS normal to lose some extensions.

The Loft Salon Studio does not offer RE-Tapping or Replacing Tape Extensions, or replacing bonding strands.

We will be happy to meet with you to assess your concern.

 

All Sales Are Final

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Right To Refuse Services

In rare instances, we may not be able to provide you services.

It is extremely important that you have an awesome experience, and it is also important that we are a good fit.

I am an EXPERT in my field, with 30 years of experience, AND I AM RESULTS DRIVEN.

Unfortunately, with the evolution of technology some humans think it's ok to behave in less than a polite fashion when they sit behind a screen.

My business does not tolerate, and will not work with anyone that thinks it is ok to swear, threaten, bully or haggle with my business.

Don't book with me if you are shopping 'JUST BY PRICE"

DON'T BOOK WITH ME...if you are going to "SALON HOP"

AND DON'T BOOK WITH ME...if my policies make you uncomfortable. 

You are busy, and I honestly don't have time on my calendar to work with anyone that is NOT SERIOUS about what it takes to maintain their hair, and or hair extensions.

QUALITY ASSURANCE

I have 30 years of experience and have owned my own business since 1999.

I truly understand how important it is for you to feel comfortable with deciding to choose my business for your services.

Our business relationship will require your participation, following instructions, and I can assure you that I will provide your the educational information to be able to properly handle your new look.

Hair Extensions are more of a High Maintenance Experience that needs to become part of your LIFESTYLE.

PROFESSIONAL PRODUCTS NECESSARY

Not all shampoo is created equal.

My hair extension brands do stand behind their product, and if in an extremely rare instance their hair did not meet their company's standard, it is necessary that you purchase the professionally recommended products.

When it comes to the longevity of hair extensions, it is crucial to PROTECT the ATTACHMENT area.

The estimated cost for the all of the products can range from $300 to $500+.    (Not included with the services.

GIVE US A CALL

Please leave a voicemail, and for faster service, please TEXT BACK.

You will receive a TEXT, and you will be able to simply respond back to that text!

AVAILABLE Tuesday to Thursday 12 to 5pm

413-734-6204

NEED HELP?

Don’t hesitate to ask us something. Email us directly at info@theloftsalonstudio.com or text us at 1-413-734-6204